Privacy Policy
Milton Village Florist respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, contact our team, subscribe to communications, or use our flower delivery services.
This Privacy Policy explains how Milton Village Florist collects, uses, stores, protects, and shares personal information.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Milton Village Florist is a local florist providing fresh flowers, handcrafted bouquets, floral arrangements, hampers, gifts, and flower delivery services across Milton, Ulladulla, Mollymook, Narrawallee, Burrill Lake, Nowra, Vincentia, Huskisson, Sussex Inlet, Batemans Bay, and surrounding South Coast areas.
Our website address is:
You can contact us at:
Phone: +612 4455 2965
Email: shop@miltonflorist.com.au
Our Commitment to Your Privacy
When you order flowers, you may be sharing personal information about yourself and the recipient. We understand that flower orders can be connected to personal occasions such as birthdays, anniversaries, funerals, sympathy messages, hospital visits, new baby celebrations, weddings, and romantic gifts.
We treat this information with care.
Milton Village Florist does not sell your personal information. We only collect and use information where it is necessary to process orders, deliver flowers, communicate with customers, improve our services, maintain website security, comply with legal requirements, and support customer service.
Information We Collect
Information You Provide to Us
When you place an order, contact us, create an account, submit an enquiry, or use our website, we may collect:
- Your name
- Email address
- Phone number
- Billing address
- Delivery address
- Recipient’s name
- Recipient’s phone number, where required for delivery
- Flower order details
- Delivery instructions
- Card message or personal message
- Special requests
- Order history
- Account details, if account registration is available
- Payment-related information
- Customer service messages, emails, calls, or enquiry notes
Payment Information
Payment information may be processed securely through our payment service providers. Milton Village Florist does not intentionally store full credit card details on our website admin systems.
Payment details are handled by secure third-party payment processors, depending on the payment options available at checkout.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referral source
- Website usage patterns
- Cookies and similar tracking information
This information helps us understand how visitors use our website and how we can improve the shopping experience.
Comments
If visitors leave comments on the website, we may collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymised string created from your email address, also called a hash, may be provided to the Gravatar service to check if you are using it. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data, including EXIF GPS data. Visitors to the website may be able to download and extract location data from images uploaded to the website.
Cookies
Our website may use cookies to improve website functionality, support online ordering, remember user preferences, analyse website performance, and improve your browsing experience.
Types of Cookies We May Use
Essential cookies: These are required for core website functions such as shopping cart, checkout, login, and website security.
Analytics cookies: These help us understand website traffic, visitor behaviour, and how customers use our website.
Preference cookies: These help remember your choices, such as form details or display preferences.
Marketing cookies: These may be used to measure campaign performance or show relevant advertisements, where applicable.
Comment Cookies
If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. These are for your convenience so you do not need to fill in your details again when leaving another comment. These cookies may last for one year.
Login Cookies
If account login is available and you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, cookies may be set to save login information and screen display preferences. Login cookies may last for two days, and screen preference cookies may last for a year. If you select “Remember Me,” your login may persist for two weeks. If you log out, login cookies will be removed.
Editing or Publishing Cookies
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article edited. It expires after one day.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
How We Use Your Information
Milton Village Florist may use personal information for the following purposes:
To Process and Deliver Orders
We use your information to:
- Process flower orders
- Arrange flower delivery
- Prepare card messages
- Confirm order details
- Contact you about your order
- Contact the recipient if required for delivery
- Manage delivery instructions
- Provide order updates
- Handle payment processing
- Prevent fraudulent transactions
To Provide Customer Service
We may use your information to:
- Respond to enquiries
- Resolve order concerns
- Manage refund or replacement requests
- Assist with delivery issues
- Discuss custom flower arrangements
- Help with funeral, sympathy, wedding, or event flower orders
To Improve Our Website and Services
We may use website usage data to:
- Understand which products and services are popular
- Improve website navigation
- Improve checkout and ordering experience
- Monitor website performance
- Improve flower delivery information
- Develop better products, services, and content
To Communicate with You
We may use your contact details to:
- Send order confirmations
- Send delivery updates
- Respond to your enquiries
- Provide important service information
- Send marketing emails or promotional updates where you have consented or where permitted by law
You may unsubscribe from marketing communications at any time.
For Legal, Security, and Business Purposes
We may use your information to:
- Comply with legal requirements
- Maintain accurate business records
- Protect against fraud or unauthorised activity
- Enforce our Terms and Conditions
Protect the rights, safety, and property of Milton Village Florist, our customers, website users, and service providers
Who We Share Your Information With
Milton Village Florist does not sell your personal information.
We may share information only where necessary to operate our business and fulfil your order.
Delivery Partners and Florist Team
To complete a flower delivery, we may share necessary details with our florist team, delivery drivers, couriers, or relevant service providers. This may include:
- Recipient’s name
- Delivery address
- Delivery instructions
- Recipient’s phone number, where needed
- Card message
- Order details
- Your first name and contact number, if required for order reference or delivery support
Service Providers
We may share necessary information with trusted third-party service providers, including:
- Payment processors
- Website hosting providers
- Email service providers
- IT and website support providers
- Analytics providers
- Security and spam protection services
- Delivery or courier services
- Review platforms, where applicable
- Marketing platforms, where applicable
These providers are only given information needed to perform their services.
Legal Requirements
We may disclose personal information if required by law, court order, regulatory requirement, or where necessary to protect legal rights, investigate fraud, prevent security threats, or respond to lawful requests.
Embedded Content from Other Websites
Articles or pages on this website may include embedded content such as videos, images, maps, social media posts, reviews, or articles.
Embedded content from other websites behaves in the same way as if the visitor has visited that website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, especially if you have an account and are logged in to that website.
Milton Village Florist is not responsible for the privacy practices of external websites.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms, payment providers, map services, review platforms, blog references, or other external websites.
Once you leave our website, we are not responsible for the privacy practices, content, or security of those third-party websites. We recommend reviewing their privacy policies before providing personal information.
How Long We Retain Your Data
Milton Village Florist keeps personal information only for as long as necessary for the purposes for which it was collected, including:
- Processing and fulfilling flower orders
- Providing customer service
- Maintaining business and transaction records
- Managing refunds, complaints, or disputes
- Complying with legal, tax, accounting, and regulatory obligations
- Maintaining website security
- Supporting account functionality, if available
If you leave a comment, the comment and its metadata may be retained indefinitely so follow-up comments can be recognised and approved automatically instead of being held in a moderation queue.
For registered users, if account registration is available, we may store the personal information provided in the user profile. Users can see, edit, or delete personal information at any time, except they may not be able to change their username. Website administrators may also see and edit this information.
Data Security
Milton Village Florist takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
- SSL encryption for website data transmission
- Secure payment processing
- Restricted access to personal information
- Website security monitoring
- Spam protection tools
- System updates and maintenance
- Internal access controls
- Working with trusted service providers
While we take reasonable precautions, no website, email system, payment gateway, or internet transmission can be guaranteed to be completely secure. Customers should also take care when sharing personal information online.
Your Rights and Choices
Depending on applicable privacy laws, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, where appropriate
- Request an exported copy of personal data you have provided
- Opt out of marketing communications
- Manage cookies through your browser settings
- Ask questions about how your information is handled
- Make a privacy complaint
Some information may need to be retained for legal, administrative, security, tax, or business record purposes.
To make a privacy request, please contact:
Email: shop@miltonflorist.com.au
Phone: +612 4455 2965
Marketing Communications
If you subscribe to our email list, place an order, or opt in to receive updates, Milton Village Florist may send you marketing communications about flowers, seasonal arrangements, special occasions, promotions, and reminders for occasions such as Mother’s Day, Valentine’s Day, Christmas, birthdays, and anniversaries.
You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us directly.
We do not sell your personal information to third-party marketers.
Children’s Privacy
Our website and services are not directed to children.
We do not knowingly collect personal information from children under the age of 16 without parental or guardian consent. If you believe a child has provided personal information to us without consent, please contact us so we can take appropriate action.
International Transfers
Milton Village Florist is an Australian business serving customers in Australia and the South Coast region.
Some third-party service providers, such as website hosting, payment processors, analytics tools, email platforms, or security services, may process or store data outside Australia.
Where personal information is handled by overseas service providers, we take reasonable steps to work with providers that maintain appropriate privacy and security standards.
Privacy Complaints
If you have a concern about how Milton Village Florist has handled your personal information, please contact us first so we can review and respond to your concern.
Contact details:
Milton Village Florist
Email: shop@miltonflorist.com.au
Phone: +612 4455 2965
Please include your name, contact details, and a clear description of your concern.
We will aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this Privacy Policy
Milton Village Florist may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal obligations, or privacy practices.
When changes are made, the updated version will be posted on this page with a revised effective date.
Continued use of our website or services after changes are published means you accept the updated Privacy Policy.
Contact Us
For privacy questions, personal information requests, flower order enquiries, or general support, please contact Milton Village Florist.
Phone: +612 4455 2965
Email: shop@miltonflorist.com.au
Milton Village Florist
Fresh flowers, handcrafted bouquets, and flower delivery across Milton, Ulladulla, Mollymook, Narrawallee, Burrill Lake, Nowra, Vincentia, Huskisson, Sussex Inlet, Batemans Bay, and surrounding South Coast areas.